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I have a sony rm-yd102 remote and the onlyu function i can…

Customer Question
I have a sony...

I have a sony rm-yd102 remote and the onlyu function i can get to work is power on and off. what can i do.

Technician's Assistant: What's the make/model of your device? How old is it?

Rm-yd102 2 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Worked fine this morning. i saw online that i should remove batteries, push each button twice then replace batteries. did not help. i checked the ultraviolet light on the remote with my smartphone and all buttons i tried turned the light on.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Don't think so. i did replace the batteries though.

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 17 minutes by:
9/17/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,494
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the device remotely controlled by the RM-YD102

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

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Customer reply replied 11 months ago
sony xbr55x85ob
Electronics Technician: Louie, Technician replied 11 months ago

Appreciate the additional information.

For test purposes, have you tried the remote pretty close to the location of the TV's IR sensor?

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Customer reply replied 11 months ago
when i push a button on the remote, (any button) the sensor flashes twice as if it received a signal but nothing happens.
Electronics Technician: Louie, Technician replied 11 months ago

Then it would appear not to be a remote control issue.

Would the TV turn on using the TV's own POWER button?

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Customer reply replied 11 months ago
not even sure where the power button is.
Electronics Technician: Louie, Technician replied 11 months ago

I understand.

Please click HERE.

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Customer reply replied 11 months ago
found it and it works fine. turned the tv off and back on again
Electronics Technician: Louie, Technician replied 11 months ago

Offhand it would seem to be an internal hardware issue or more particularly, the IR sensor at the TV itself; i.e. if the remote control passed the camera test.

Have you tried cleaning the covering of the IR sensor?

Or considered a RESET of the TV?

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Customer reply replied 11 months ago
how would i reset the tv
Electronics Technician: Louie, Technician replied 11 months ago

Consider a RESET. A reset is both a test and a try of a fix. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors but would include memories, presets and user preferences. After a reset, the initial setup would have to be performed. If have not been done and should you venture to try: Please click / tap HERE.

May have to be done a number of times.

This is very critical - a reset however would not be corrective of an internal hardware concern; but it would be confirmed. In some instances, it may even expose/cause other issues.

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