How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 11230
Experience:  8+ years of professional experience
Type Your Consumer Electronics Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My kindle fire is about 9 or 10 years old and now suddenly

This answer was rated:

my kindle fire is about 9 or 10 years old and now suddenly it just stopped. It won't charge and won't turn on. the screen is blank. I have held the button down for the count of 40 and still nothing. It won't charge either.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.
That sounds like a sudden battery failure. But a few questions:

- Has it ever had a failure or been serviced/repaired, since you have owned it?

- would you like to try to replace the battery yourself, or would you prefer to send it out, or prefer to take it to a shop local to you, for repair, if I determine the battery is likely to have failed?

Customer: replied 1 month ago.
never been repaired before. I would like to take it to a local shop if it is the battery.

It probably is the battery, after that long a time (9 or 10 years) of good care and usage.

Then, what is your local zip code or town/city and state, please? so that I may recommend a local shop or several, highly rated ones only or mostly, near you...

Customer: replied 1 month ago.
Saint Clair Shores, Michigan 48081

Try these, calling first to ask if they can repair your Kindle:

Total Computer Support

*****br />Saint Clair Shores, MI 48081(###) ###-####/p>


Starlit TV Repair

Address:***** St Clair Shores, MI 48080

Hours: ⋅ Opens 9AM Mon

Phone:(###) ###-####/p>


The Electronics Doctor

15196 E*****br />Warren, MI 48088

(###) ###-####/p>


GadgetDrop Cell Phone & Tablet Repair

Address: 11508***** Sterling Heights, MI 48312

Hours: Opens 10AM Mon

Phone:(###) ###-####/p>


Cellular EMT

Address:***** St Clair Shores, MI 48080

Hours: Opens 10AM Mon

Phone:(###) ###-####/p>

Most of these, if not all, are closed on Sunday. I regret that basically no electronics shop of this type works on a Sunday.

These are all highly rated and likely to be able to help you. They are also nearby to your location, not too far I hope.

If these cannot help you, there are other listings, so let me know if these are the least not-suitable. I will list others, if that's how it turns out.

Before you go, please rate my answer using the five-star rating interface on your JustAnswer page, or letting me know in Reply, what your rating would be - a five-star rating best expresses appreciation of the work I have done on making sure you get the right answer, useful to the device's problem. Thank you, ***** ***** a pleasant Sunday evening.

Russell H. and 2 other Consumer Electronics Specialists are ready to help you