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My new Korg SV-1 88 keys is delivering no sound :( how are…

Customer Question
Hello! My new Korg...

Hello! My new Korg SV-1 88 keys is delivering no sound :( Hi Pearl how are you

Technician's Assistant: What's the make/model of your device? How old is it?

I just purchased it from ***** ***** in Hong Kong

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It's been like that for about 3 weeks now I turn it on and all the function lights go on for 1 second, then are off leaving the valve tube light on and "Favorite 1" on I've tried connecting to different power sources, resetting by turning on power and function at the same time

Technician's Assistant: Anything else you want the Instrument Expert to know before I connect you?

No that's about it

Submitted: 11 months ago.Category: Consumer Electronics
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 11 months ago
Hello, is it possible to get an response by today?
Answered in 5 hours by:
9/17/2017
Electronics Technician: Pete, Electronic Engineer replied 11 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,648
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 11 months ago

Is this a new or used Korg?

Is it still under warranty?

Can you hear any sound through headphones?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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