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I am wondering how to reset my Denon DVD A1? Denon DVD A1…

Customer Question
Hi, I am Richard...

Hi, I am Richard and I am wondering how to reset my Denon DVD A1?

Technician's Assistant: What's the make/model of your device? How old is it?

Denon DVD A1 age is >10 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Suddenly the audio disappeared completely. I read the manual, I tried the on screen setup procedure, I read the manual again. I have switched the direct knob and the dvd - coaxial knob. Et cetera. Now i would like to reset the machine as to find out what is going on inside the thing.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No thank you

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 2 hours by:
9/16/2017
Electronics Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 22,319
Experience: 10+ years
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 11 months ago

While the player is in the stop mode, hold the player's SKIP (9) button and the PLAY button down simultaneously and then hold the OPEN/CLOSE button down for longer than 3 seconds (until "INITIALIZE" disappears from the TV monitor).

The lock will be released and all default settings and picture settings will return to the default values.

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Customer reply replied 11 months ago
I am sorry but it does not work. The cd player is still not working (no sound form the speakers).
Electronics Technician: Josh, Technician replied 11 months ago

Unfortunately, if the factory reset did not work then it is a hardware issue that would require repair/replacement.

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