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I just bought a Coolpix D3300 and the card I inserted worked…

Customer Question
I just bought a...

I just bought a Coolpix D3300 and the card I inserted worked until chose the language, time zone, and date. Then I message popped up that said this card cannot be used or it is damaged. I don't think I damaged it. It is a Sandisk Extreme Plus 32 GB microSDHC UHS-1 with adapter for action cameras. Is that the wrong card. I just don't think I damaged it. Please help!

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

It is a D3300 Nikon. Where would I find a model number.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just got the camera. Today is the first time I have even tried to put the battery in, the card, and start doing the set up stuff.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I don't know much, but I really ned to know why this new card didn't work.

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
9/15/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

If you put a different card into the camera, does that card work?

Please let me know

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Customer reply replied 11 months ago
I don't have another card. This one was expensive, and I didn't know you were going to charge me so much for this info. Is this not free with my $5 I just paid?
Electronics Technician: Richard, Customer Service replied 11 months ago

no it is not, please speak to customer service regsarding costs (which you saw when making the question)

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Customer reply replied 11 months ago
This was misleading. If I call you is there an additional charge?
Electronics Technician: Richard, Customer Service replied 11 months ago

yes, which it also tells you there

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Customer reply replied 11 months ago
Can you tell me if this is the correct card for this camera? It is a D3300 Nikon. The card is one the book recommended...Sandisk Extreme PLUS micro SDHC UHS-1 card with adapter for action cameras.
Electronics Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 22,203
Experience: 10+ years
Verified

Hi Alicia,

Are you available for a phone call at 4:30pm EST?

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Customer reply replied 11 months ago
I have talked to Katie in customer service who said someone would call me and I would not be charged, so I will not click on the call me button. If you are the technician she arranged to call me, I will be available from the present time until 4:00 EST, but no later. Can you call me sooner?
Customer reply replied 11 months ago
I can be available until 4:15. Thank you.
Electronics Technician: Josh, Technician replied 11 months ago

Alicia,

It was great speaking with you today. I am glad that I was able to help you fix your issue with your SDcard.

If you have anymore issues, please let me know.

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Customer reply replied 11 months ago
Thank you very much. You were very helpful. I'm taking pictures now!
Electronics Technician: Josh, Technician replied 11 months ago

You're welcome!

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