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Got a msg from Root have some issues w/ virus, inspiron 3650…

Customer Question
Got a msg from...

Got a msg from Root have some issues w/ virus

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Inspiron 3650 deskyop

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Sept 14 2017 Tried nothing.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I am old & dumb on these things.

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
9/14/2017
Electronics Technician: Jason Jones,
 replied 11 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,476
Experience: IT Consultant at Myself
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Is the computer working at all or are you locked out?

I will be standing by, looking forward to your response.
Thank you,
Jason

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