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Ihave cable but no siganl, not old, all the ones Iknow, tno

Customer Question
Ihave cable but no siganl JA...
Ihave cable but no siganl
JA: What's the make/model of your device? How old is it?
Customer: not old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: all the ones Iknow
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: tno
Submitted: 3 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
9/14/2017
Electronics Technician: Richard, Customer Service replied 3 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 40,341
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Electronics Technician: Aric, Technician replied 3 months ago
Aric
Aric, Technician
Category: Consumer Electronics
Satisfied Customers: 45,370
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 3 months ago

The No Signal message can be caused by the TV's Input being changed, the HDMI cable failing, or Cable/SAT box needing to be rebooted.

Please unplug the Cable/SAT box from power and shut the TV off.

Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure.

Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct HDMI Input.

Let me know what happens.

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Electronics Technician: Aric, Technician replied 3 months ago

Please view my reply and try those steps to proceed.

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Electronics Technician: Richard, Customer Service replied 3 months ago

Hi there, please let me know the results of my last instructions as I was the original expert here

Thank you

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Electronics Technician: Richard, Customer Service replied 3 months ago

Richard

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Customer reply replied 3 months ago
I have no green light andwhat you said to do stillnot working
Electronics Technician: Richard, Customer Service replied 3 months ago

Thanks

Where are you getting a signal from? A cable box, satelite box?

Please let me know

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Richard
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 40,341
40,341 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

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