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Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 38482
Experience:  Over 20 years fixing Electronically devices
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Ihave cable but no siganl, not old, all the ones Iknow, tno

Customer Question

Ihave cable but no siganl
JA: What's the make/model of your device? How old is it?
Customer: not old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: all the ones Iknow
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: tno
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Expert:  Aric replied 1 month ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 1 month ago.

The No Signal message can be caused by the TV's Input being changed, the HDMI cable failing, or Cable/SAT box needing to be rebooted.

Please unplug the Cable/SAT box from power and shut the TV off.

Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure.

Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct HDMI Input.

Let me know what happens.

Expert:  Aric replied 1 month ago.

Please view my reply and try those steps to proceed.

Expert:  Richard replied 1 month ago.

Hi there, please let me know the results of my last instructions as I was the original expert here

Thank you

Expert:  Richard replied 1 month ago.


Customer: replied 1 month ago.
I have no green light andwhat you said to do stillnot working
Expert:  Richard replied 1 month ago.


Where are you getting a signal from? A cable box, satelite box?

Please let me know