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My customer acct 8773201340195066. I am being blocked from…

Customer Question
My customer acct 8773201340195066...

My customer acct 8773201340195066. I am being blocked from access to e-mail and normal usage by a weather app that I allowed because I was checking on my property in Florida...It constantly comes up when I try to open my server. In general I can't use my desk top because of this problem. Can you help me get rid of this and any other apps I don't need. Thank you

Technician's Assistant: What's the make/model of your device? How old is it?

It is a Toshiba L505. Which like me is too old probably...I'm 81 going on 100...it still serves me pretty well

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just tried to bypass by going to other servers....I usually use chrome or one of the other more common ones...I also am using windows 10 which was probably a mistake

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Well. I just need to communicate...I can't access my e-mail as it is right now

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
9/14/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Can you tell me please the exact error you are getting?

Please let me know

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