How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

I cant get on line on my vio laptop, I get as far as signing

Customer Question

I cant get on line on my vio laptop, I get as far as signing in.
JA: What's the make/model of your device? How old is it?
Customer: Model SVT131A11L it is 4 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: How can I get it back to factory.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No I am sorry I have to get more information for you. Will try again tomorrow. Thank you for your valuable time.
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Richard replied 1 month ago.

Hi there and welcome

What exactly happens after you sign in? Or it blocks you from signing in?

Please let me know

Thank you