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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 38590
Experience:  Over 20 years fixing Electronically devices
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Sorry to bother you ,but i would like to no the latest and

This answer was rated:

hi
JA: Hello. How can I help?
Customer: hi
JA: Hi. How can I help?
Customer: sorry to bother you ,but i would like to no the latest and previous software
JA: What's the make/model of your device? How old is it?
Customer: its a samsung 8500 4k blu ray from 2016 november
JA: How long has this been going on? What troubleshooting have you tried?
Customer: none at all yesterday a disc did not want to play for the first time
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: my present software in the player is 1005

Hi there and welcome

Go to Settings, Software and update there, if there is a later firmware it will update it for you.

You can follow the instructions on my link below

http://www.samsung.com/us/support/answer/ANS00048381/

Let me know please how you go

Thank you

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