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My Hubble mc42-1007 headrest is straight up and I can't

Customer Question
Hi my Hubble mc42-1007...

Hi my Hubble mc42-1007 headrest is straight up and I can't lower ot

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

I tried unplugging for a while but nothing happens

Technician's Assistant: Do you plan on doing the work yourself?

Yes

Technician's Assistant: Anything else we should know to help you best?

If it's possible

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
9/14/2017
Electronics Technician: Pete, Electronic Engineer replied 11 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,614
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 11 months ago

Approximately how old is the chair?

Have you checked if the motor is getting DC power ok?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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