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Since I received my new laptop I can't get the printer to…

Customer Question
Since I received my...

Since I received my new laptop I can't get the printer to work

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Since I received my new laptop I can't get the printer to print

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since I got my Dell computer about 6 months

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
9/13/2017
Electronics Technician: Jason Jones,
 replied 11 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,486
Experience: IT Consultant at Myself
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

Also, what is the brand and model name of the printer?

I look forward to your response.

Thank you,
Jason

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Customer reply replied 11 months ago
wifi HP Photosmart 6510
Electronics Technician: Jason Jones,
 replied 11 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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