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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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My sound isn't working, computer says that script isn't

Customer Question

My sound isn't working, computer says that script isn't running and this thing is as slow as I am. lol and that isn't good.
JA: What's the make/model of your device? How old is it?
Customer: 2 years old - Lenova Flex 3 Looks like the tag is worn off for the model #
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I don't know how to trouble shoot not a person who knows about computers. It has been slow for over 2-3 wks but the rest is only a week or so. Sound just quit working today. I also had a firewall box pop up today.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: It isn't holding a charge at all. I think that is it.
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Jason Jones replied 1 month ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason