How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 18095
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Consumer Electronics Question Here...
Pete is online now
A new question is answered every 9 seconds

I have a Sentry safe model A5781. went away for the summer

Customer Question

Hi - I have a Sentry safe model A5781. went away for the summer and now can't get to open. changed batteries, still nothing. can it wear out?
JA: What's the make/model of your device? How old is it?
Customer: A5781 maybe 18 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 weeks since we got home, just changed batteries and made sure wires were properly connected
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no, I don't think so
Submitted: 1 month ago.
Category: Consumer Electronics
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

If the safe has not been used for some months then the lock mechanism may have jammed.

Try hitting it with a rubber mallet to help loosen it up and let me know if that helps?