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My landline no. 0262810915. Since this morning I cannot a…

Customer Question
My landline no.(###) ###-####...

My landline no.(###) ###-#### Since this morning I cannot a dial tone, just silence. Ringing my landline from my mobile I get the answering device, saying to leave a message. This the first time it happened

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Panasonic PNLC1042

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since this morning, 12.9.17. Have not tried trouble shooting

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No thank you

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
9/12/2017
Electronics Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,438
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset, what you sent is the power cord)

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Customer reply replied 11 months ago
1) yes, all of them 2) no other devices on the same line 3) from transact
4) what is dsl service? 5) KX-TG6821AL
Electronics Technician: Nathan, Engineer replied 11 months ago

Thank you for the information,

This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.
The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

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