Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Morning, unable to open Excel Spreadsheet or Microsoft

Customer Question
Unable to open Excel...

Unable to open Excel Spreadsheet or Microsoft Office Enterprise 2007. Found them in Applications removed while refreshing your PC. Are you able to open them for me or supply me with a Spread Sheet program please.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Don't know how long.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Don't possess any computer skills .

Submitted: 11 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 3 days by:
9/15/2017
Electronics Technician: Jason Jones,
 replied 11 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,466
Experience: IT Consultant at Myself
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Steve G. Your Own Question
Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Steve G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
Cant open documents with window 10, is this the geek squad,
got on this morning and most my icons were gone and i cant open documents. its shows the list of files but cant ooen … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
Working on a friend's PC, It is a Toshiba Satellite Pro
Working on a friend's PC, It is a Toshiba Satellite Pro C870, with an HP psc 2110 printer, and using libre office. There seems to be absolutely no connection between the PC and the Printer. New Cartri… read more
Jason Jones
Jason Jones
19,466 satisfied customers
My boyfriend reset my computer and it deleted my Microsoft
My boyfriend reset my computer and it deleted my Microsoft word, how do I get it back? … read more
Jason Jones
Jason Jones
19,466 satisfied customers
I purchased ($99.99) Office 365 Home a renewal. I received
I purchased ($99.99) Office 365 Home a renewal. I received notification that my 365 expired ?? Please help !!!! … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
62 satisfied customers
I bought a computer from you last year. Windows 10. Well I
I bought a computer from you last year. Windows 10. Well I decided to try to clean up some stuff. I found oodles of cookies attached to the computer. I deleted those. Upon inspection I have Office 365… read more
Jason Jones
Jason Jones
19,466 satisfied customers
I can not open any of my Microsoft office programs. I get
i can not open any of my Microsoft office programs. I get any error 1723. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have Windows XP and I have tried to upgrade it to Windows
I have Windows XP and I have tried to upgrade it to Windows 7, I received a message to update drivers. I couldn't without saving everything to a usb drive I just need something simple and upgrade from… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Last month i asked geek squad to clean up my computer
last month i asked geek squad to clean up my computer programs to speed things up. I received this response -a listing of apps that were removed. How do I get them back?. … read more
Jason Jones
Jason Jones
19,466 satisfied customers
How do I find my Microsoft office product number, HP
It has been doing this for at least six months. I have gone to the control panel and did a fix but that didn't help. I typed in the original email and password ***** has always been on this computer and it says it is not associated … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I can't connect to wireless network; have a HP All-in-One
I can't connect to wireless network; have a HP All-in-One PC. … read more
Jason Jones
Jason Jones
19,466 satisfied customers
Suddenly, when I opened my Palm desktop to check calendar it
Suddenly, when I opened my Palm desktop to check calendar it opened in Media (which I never knew even existed) with no way to get back to date or calendar settings. I upgraded to Windows 10 a month ag… read more
Expert
Expert
I purchased Microsoft windows office & student on line on
I purchased Microsoft windows office & student on line on 7/27/15 but I never received my product key e-mail I am now getting a message saying my software is not activated could you please send me my … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Ryan, youre probably getting sick of this. I just tried
Ryan, you're probably getting sick of this. I just tried the brand new credit card I got from Kindle via Amazon and it wasn't accepted. I'm going to try it again I'm trying to find out how to install … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
My name is Martin Davis. I have a Canon MP600. It has been
My name isXXXXX have a Canon MP600. It has been brilliant, but now there is a problem which cleaning and deep clean has not resolved. When I am printing an Excel Spreadsheet from my Dell Computer, I g… read more
NY Eng
NY Eng
Control Systems Engineer
Bachelor\u0027s Degree
19 satisfied customers
When I click on HP Solution Centre, the grahics come up so
When I click on HP Solution Centre, the grahics come up so large on the screen, that it is impossible to move it, or use it. I therefore cannot use the scan program. What is wrong please?… read more
Andy Travis
Andy Travis
Bachelor\u0027s Degree
25 satisfied customers
I purchased a Toshiba Satellite laptop at CostCo in Ocean,NJ
I purchased a Toshiba Satellite laptop at CostCo in Ocean,NJ 2 years ago. Microsoft Home & Student 2007 was pre-installed. Whenever I use Microsoft Word it sends a message asking for a product key whi… read more
Rod
Rod
Systems Engineer
Graduate Certificate
1,319 satisfied customers
I have downloaded a MicroSoft Word Compatability Pack, but
I have downloaded a MicroSoft Word Compatability Pack, but am still unable to open Word attachments. I get this message: There are no products affected by this package installed on this system. But I … read more
Jeff
Jeff
Bachelor\u0027s Degree
146 satisfied customers
I have a new HP notebook PC G60 series, i am trying to modify
I have a new HP notebook PC G60 series, i am trying to modify a document in Mictosoft Office Home and Student 2007. The program is asking me for a - character product key - I am pulling my hair out tr… read more
magtech
magtech
IT Consulting - Owner
Bachelor\u0027s Degree
276 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x