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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
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Morning, unable to open Excel Spreadsheet or Microsoft

Customer Question

Morning,
JA: What's the make/model of your device? How old is it?
Customer: unable to open Excel Spreadsheet or Microsoft Office Enterprise 2007. Found them in Applications removed while refreshing your PC. Are you able to open them for me or supply me with a Spread Sheet program please.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Don't know how long.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Don't possess any computer skills .
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Jason Jones replied 1 month ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason