Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Can't get my fax to work... for received faxes they are

Customer Question
Can't get my fax to...
Can't get my fax to work... for received faxes they are going to my voicemail
Submitted: 11 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 3 minutes by:
9/11/2017
Electronics Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,434
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

It sounds like this is on a shared fax/voice line, is that correct?
Do you have any trouble with sending outgoing faxes?

Ask Your Own Consumer Electronics Question
Customer reply replied 11 months ago
I can send faxes but cannot receive faxes. I do have a shared fax/voice line
Customer reply replied 11 months ago
Urgent
Electronics Technician: Nathan, Engineer replied 11 months ago
My apologies for the delay. Please send only a single message and allow me time to receive it and respond. Multiple replies can get stuck in the queue and delayed. The issue here is your voice line. While a fax can coexist with a telephone and even with an answering machine in some cases it cannot be on a line with voicemail service. They conflict with each other as one will prevent the other from working. In this case you would need to either lower the number of rings on the canon so it answered sooner which would negate the voicemail or you would call the phone company and tell them to turn off the voicemail service. If you need voicemail then you would need to consider ordering a 2nd line to be dedicated to the fax machine.
Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Steve G. Your Own Question
Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Steve G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
Phone/fax machine model Kx-FP215 I cannot receive a fax
phone/fax machine model Kx-FP215 I cannot receive a fax because sender gets message, Mail box not set up yet. how do I set up my mail box? note, I can send out a fax, I can listen to my message, sende… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Can't get dialtone on pan kxtg 6702. acts as if one phone
Can't get dialtone on pan kxtg 6702. acts as if one phone not hung up but all are hung up. able to get dialtone on main bx … read more
Nathan
Nathan
Engineer
31,434 satisfied customers
I'm having a problem with nobody can hear me, I can hear
I'm having a problem with nobody can hear me, I can hear them the phone rings but once I answer nothing. I got it to work once yesterday and then it stopped working again last night. … read more
Nathan
Nathan
Engineer
31,434 satisfied customers
I forgot my voicemail password and cannot get my messages.
I forgot my voicemail password ***** cannot get my messages … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My phone stays on intercom then is always on mute so I can
my phone stays on intercom then is always on mute so I can not hear anyone when I answer the phone … read more
Nathan
Nathan
Engineer
31,434 satisfied customers
I have model KX-TG7644 Panasonic Phone. The phone doesn't
Hi , I have model KX-TG7644 Panasonic Phone . The phone doesn't have a dial tone now but the hold sound is on and I can't shut it to get a dial tone. … read more
Nathan
Nathan
Engineer
31,434 satisfied customers
I have a panasoni phonekxtg45oo i have always used option 2
i have a panasoni phonekxtg45oo i have always used option 2 for my answering machine but suddenly another voice comes on if i do not pick up.so i recorded on option 1 and option 3 and when i check my … read more
Nathan
Nathan
Engineer
31,434 satisfied customers
I installed "The Stick" as using multiple pieces of equipmen
I installed "The Stick" as using multiple pieces of equipment on one phone line. However I cannot receive faxes now. I can send them ok.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
We have a Canon Fax-L500 fax machine. We have not been
We have a Canon Fax-L500 fax machine. We have not been able to send or receive faxes since last Thursday. When I ring the fax from a telephone the fax answers with the voice message “Please hold you a… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,832 satisfied customers
My base unit message indicator doesnt always light when there
My base unit message indicator doesn't always light when there is a message.I can hit the erase key and it says no message then I hit it again and a message plays (if there is one). Sometimes it light… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a KXTG9391t. The answering machine picks up for both
I have a KXTG9391t. The answering machine picks up for both line 1 and line2. I just want it to answer for line1 only, because my fax is on line 2. However, every time I press "answer set" and then pr… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,394 satisfied customers
Any ideas what I can do This is a business phone and I get
Any ideas what I can do? This is a business phone and I get several calls daily. Hal Howard [email protected]… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,394 satisfied customers
I have a Fax machine using the same phone number as my incoming
I have a Fax machine using the same phone number as my incoming calls. How do I get the voicemail to pickup without it ringing and going directly to the Fax?… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
i have a panasonic phone KX-TG5431 seems like the line is open
i have a panasonic phone KX-TG5431 seems like the line is open but i can't make a call. people call they say and it goes right to voice mail. bill paid. hooked up to comcast. please help, what should … read more
Neil
Neil
Associate Degree
2,630 satisfied customers
I have a KX-Fp200 Fax Machine. I have voice mail on my
I have a KX-Fp200 Fax Machine. I have voice mail on my telephone line. Can I have a fax come in automatically. I am having trouble in doing this.… read more
cnavarro
cnavarro
Vocational, Technical or Trade Scho
24 satisfied customers
Our Canon MP830 multi-function (bought new) will send a fax
Our Canon MP830 multi-function (bought new) will send a fax but has never received one. I hear the phone ring (a split line) and the tell-tale fax beep, but no fax arrives. Some setting must be off, b… read more
Mark
Mark
Bachelor's Degree
182 satisfied customers
We have PHASER 8860MFP and have sent/received faxes all last
We have PHASER 8860MFP and have sent/received faxes all last week (thursday anyway). Today we were able to send but can't receive, the fax doesn't pick up. We have restarted twice, and re-configure on… read more
Brad829
Brad829
Vocational, Technical or Trade Scho
240 satisfied customers
i have a panasonic kxfhd331, the power went out now i cant
i have a panasonic kxfhd331, the power went out now i can't get incoming fax's.can you help me velvet… read more
GKC
GKC
Master's Degree
186 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x