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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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If the Zeus Virus alert appears on the computer screen,

Customer Question

Hi. If the Zeus Virus alert appears on the computer screen, should the prompts be followed by calling Microsoft?
JA: What's the make/model of your device? How old is it?
Customer: HP 2017
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started after printing
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Richard replied 1 month ago.

Hi there and welcome

The number is ***** for Microsoft so please do not call it as it is to the virus company,.

In which web browser are you seeing the message?

Customer: replied 1 month ago.
Explorer
Expert:  Richard replied 1 month ago.

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart explorer and tell me if it has now cleared please