How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 38549
Experience:  Over 20 years fixing Electronically devices
32989067
Type Your Consumer Electronics Question Here...
Richard is online now
A new question is answered every 9 seconds

I have one of your safes and forgot the combonation, My wife

Customer Question

I have one of your safes and forgot the combonation
JA: What's the make/model of your device? How old is it?
Customer: My wife bought many years ago and the make is S3110
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I called the locksmith and they said they would do it for $100 but if I tried you all first that it would be $20
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Richard replied 1 month ago.

Hi there and welcome
The only way to retrieve the original, factory-set combination and / or key for your safe is by following the directions at the webpage below. You will need to provide your model number and serial number, in addition to some other information. The reason for this is you need substantial proof the safe is your's, else anyone could make contact and request for a combination which would falter the security and really make the combination worthless.

The process you start from is here

https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination
As you can see, you will also need to fill out a notary form to confirm safe ownership and prove your identity. Just click on 'Download Notary Form' from the link above, or for your convenience, you can also easily access it here:

http://www.sentrysafe.com/pdfs/NotaryForm.pdf

Once you submit your information to Sentry, it should take about a week to receive your combination from them. You can request expedited service, if available.
If you need to contact Customer Care Center for any further questions or information, you can do so with the information here:

https://www.sentrysafe.com/ContactUs/Call_Or_Email_Us

For your convenience, here are Sentry's Customer Service phone and Fax numbers:
Customer Service: 1-***-***-****
Fax:(###) ###-####br />The hours are 9AM - 6PM Monday through Friday, Eastern time, but are subject to change.

If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you