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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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After multiple failed attempts,and drawing a pattern to

Customer Question

After multiple failed attempts,and drawing a pattern to enable fingerprint recognition it won't recognise my attempts. My name is*****: What's the make/model of your device? How old is it?
Customer: It is new, a gift I received on the 9/09/2017. Model cph1701
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried rebooting. it.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: it worked on Saturday, it recognised my finger print. But now it won't work,or pattern I tried.
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Richard replied 1 month ago.

Hi there and welcome

Is it giving you an error message when it fails to recognize it? If so, what is the error?