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After multiple failed attempts,and drawing a pattern to

Customer Question
After multiple failed attempts,and...

After multiple failed attempts,and drawing a pattern to enable fingerprint recognition it won't recognise my attempts. My name is*****: What's the make/model of your device? How old is it?

It is new, a gift I received on the 9/09/2017. Model cph1701

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have tried rebooting. it.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

It worked on Saturday, it recognised my finger print. But now it won't work,or pattern I tried.

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
9/11/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Is it giving you an error message when it fails to recognize it? If so, what is the error?

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