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Have a new Ultra BD Blu-ray DVD player UPB-X800/UPB-UX-80

Customer Question
will not play bluray or...
have a new Ultra BD Blu-ray DVD player UPB-X800/UPB-UX-80 will not play bluray or regular dvd's is playing 4K
JA: What's the make/model of your device? How old is it?
Customer: purchased 9-2-2017, Model name is ***** ***** comment
JA: How long has this been going on? What troubleshooting have you tried?
Customer: today
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no it states "no input"
Submitted: 2 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
9/10/2017
Electronics Technician: Nathan, Engineer replied 2 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 26,390
Experience: Managing Director at Pollinate Group LLC
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model of the tv? Can you see the menu screens from the player?

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Customer reply replied 2 months ago
Sony Bravia OLED purchased same day as recorder 92/2/2017
Customer reply replied 2 months ago
both sony new
Electronics Technician: Nathan, Engineer replied 2 months ago

Can you please give me the actual model number of the tv?

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Electronics Technician: Nathan, Engineer replied 2 months ago

It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

I cannot give you an answer without specific details. Please provide the requested information.

Please reply back here on this page when ready.

Nathan

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John
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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