Consumer Electronics

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Customer Question
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Do you have any techs that can answer questions about a Hoyer Journey Stand Aid that runs on batteries that we are unable to recharge ?

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Within the last hour. The batteries are fully charged but the machine does not function. Help?

Technician's Assistant: Do you plan on doing the work yourself?

If we can, otherwise we need a service call asap. The patient is fully dependaent on it's use. We have been using it since 1/17/17 in our home. Help?

Technician's Assistant: Anything else we should know to help you best?

Not sure. What else except it isn't working!

Submitted: 11 months ago.Category: Consumer Electronics
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 11 months ago
Call phone:(###) ###-#### HELP!
Customer reply replied 11 months ago
also try calling(###) ###-####
Answered in 5 hours by:
9/10/2017
Electronics Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,384
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Is it operational while plugged into AC power (Charging)?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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