How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 11195
Experience:  8+ years of professional experience
13568747
Type Your Consumer Electronics Question Here...
Russell H. is online now
A new question is answered every 9 seconds

When i switgh on a message "c 5" appears on display? lg

Customer Question

when i switgh on a message "c 5" appears on display ?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: lg neoplasma inverter
JA: How long has this been going on? What troubleshooting have you tried?
Customer: sorry don't know much about it
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Given that you have an LG Air Conditioner, that code signifies a loss of communication, or a lack of communication, between outdoor and indoor units.

It might also indicate a voltage or power supply (internal to the unit) problem. Is yours a Split/Multi? or a Multi? model.

You are also advised to check all the wiring (esp. between units) since the loss of serial signal between units might mean a break in wiring between indoor and outdoor units... and also to "remove external pumps", though I have no idea why, nor exactly what that last advice means. Perhaps it means disconnect them, then re-connect them a minute later.

And go to the outdoor unit, take off its cover, and check the green and the red LEDs. The green should be On (unless the outdoor unit has lost power - in which case the communication error is explained ), and the red LED should be flickering normally, if it is steady red=ON, then the communications are not working. If the red LED is completely OFF, then the fault is probably in the outdoor PCB, or connections to the outdoor PCB... in which case, after checking those connections, replace the outdoor PCB as needed.

Basically if there's much wrong with regulation, switching on or off, or efficiency of the LG Neo Plasma device(s), then you should have them serviced. Hopefully it's a minor problem if so.

If you need more information or help, let me know more about what's going on. And I will advise you further.