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I have a DMP-BD84 and I am trying to set it up. It keeps…

Customer Question
I have a DMP-BD84...

I have a DMP-BD84 and I am trying to set it up.

Technician's Assistant: What's the make/model of your device? How old is it?

It keeps asking for a 4-Digit password, where do I find that ?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been going on since I bought it, I cannot connect to internet but I can play discs

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No, that is all thank you

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 7 minutes by:
9/10/2017
Electronics Technician: Md. Sadique, Engineer replied 11 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Consumer Electronics
Satisfied Customers: 3,666
Experience: Diploma in applied electronics and instrumentation with 7 yrs + hands on experience in Consumer Electronics equipments and Circuitry
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

Does it ask you to enter the password ***** while trying to connect to the internet?

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Do you have any computer connected to your wifi?

It will help me to find your wifi password.

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Customer reply replied 11 months ago
I keep getting emails from you, but nothing has changed when I go to view your reply ???
Ken.
Electronics Technician: Md. Sadique, Engineer replied 11 months ago
Could you please tell me if your computer is Connected to the wifi?
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Electronics Technician: Md. Sadique, Engineer replied 11 months ago
It will help me to find your wireless password.
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Customer reply replied 11 months ago
My computer is connected to the internet by WIFI, there is no problems with my computer
Electronics Technician: Md. Sadique, Engineer replied 11 months ago
We need to find your WiFi password ***** your computer and then use the wifi password ***** connect your Panasonic unit to the wifi.
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Customer reply replied 11 months ago
I have my wifi password ***** it is not the same.
The wifi is 10 letters/numerals and the DMP-BD84 is 4 numerals.
Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Your player is set with a 4-digit password. It's not related to the wifi. It's a system password.

Did you setup this password *****?

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Or is it asking for the first time?

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Customer reply replied 11 months ago
Ever since I bought it 2 weeks ago it is asking.
Electronics Technician: Md. Sadique, Engineer replied 11 months ago

DVD-Video Ratings, BD-Video Ratings, Lock use the same 4-digit password.

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Enter any 4-digit number and then note it down.

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Use the same 4-digit password ***** it asks.

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Customer reply replied 11 months ago
I have entered many different combinations, but I will enter 9999
Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Okay

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Keep me posted.

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Let me know if it works or not.

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Customer reply replied 11 months ago
It stays on the password ***** after putting in 9999
Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Press the OK button.

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Customer reply replied 11 months ago
Every time I enter the code I press OK
Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Does it give you any error message?

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago

While the unit is ON press and hold [OK], and [Y] on the remote control at the same time for more than 5 seconds.
“00 rEt” will be displayed.
Then Repeatedly press [POWER] button on the unit until “03 VL” is displayed.
Press [OK] on the remote control.

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Customer reply replied 11 months ago
I am sorry, but none of this is working.
Electronics Technician: Md. Sadique, Engineer replied 11 months ago

We will have to reset your unit to factory defaults.

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Please follow the instructions in this link to reset the unit to factory defaults: http://eng.faq.panasonic.com/app/answers/detail/a_id/23030/~/troubleshooting---to-return-all-settings-to-the-factory-preset.

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Tell me how it goes!

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Customer reply replied 11 months ago
Ok I did all that, and when I go ban in to set up it asks for 4digit password
Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Were you able to complete all the steps from the factory reset instructions?

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Customer reply replied 11 months ago
far no change, I have turned everything off and will try again tomorrow.
Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Just send me a message when you're ready tomorrow.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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