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I need my wi fy password, a dell laptop D620 don't know how

Customer Question
I need my wi fy...
I need my wi fy password
JA: What's the make/model of your device? How old is it?
Customer: a dell laptop D620 don't know how old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: my account number is ***** 11 3319(###) ###-#### and my great-grandson wants to use his smart phone using my wi fy
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: guess not...we used all of the numbers on the router
Submitted: 2 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
9/9/2017
Electronics Technician: Jason Jones,
 replied 2 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 16,880
Experience: IT Consultant at Myself
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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Customer reply replied 2 months ago
my router is wired
Electronics Technician: Jason Jones,
 replied 2 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 2 months ago
are there any other numbers other than the ones on my router that could be the wi fy password
Electronics Technician: Jason Jones,
 replied 2 months ago

Yes, the wifi password ***** be printed on the modem. Do you see anything regarding the wifi password, passphrase, or something to that effect?

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Electronics Technician: Jason Jones,
 replied 2 months ago

Thank you. Let's begin the remote help session now. Once remotely connected, I can locate that password ***** you.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 42 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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John
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
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