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crash2199
crash2199, Technician
Category: Consumer Electronics
Satisfied Customers: 20201
Experience:  10+ years
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My computer will not shut down with the power button! And it

Customer Question

Hi My computer will not shut down with the power button! And it keeps asking for a disk in "D" drive! (I don't have a d drive!)
JA: What's the make/model of your device? How old is it?
Customer: ASUS M32 SERIES
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 1/2 a year
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Some programs won't run. Nothing earth shattering.
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

Please hold down the Power button for 10 seconds and it should power off

Expert:  crash2199 replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.