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John, Engineer and electronic enthusiast for more than 12 years.
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KX-TG7872AZ phone. Incoming calls get transferred to

Customer Question

KX-TG7872AZ phone. Incoming calls get transferred to voicemail. Phone rings once and can't be answered
JA: How old is the phone?
Customer: Probably about 5 years ormore
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Several days. Since I put it on speaker phone last week. No trouble shooting because don't know what to try
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Louie replied 1 month ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, which phone company is the service provider please?

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Customer: replied 1 month ago.
Expert:  Louie replied 1 month ago.

Appreciate the additional information.

And which answering service is preferred used please?

...built-in into the Panasonic?

...or Telstra's VoiceMail service?