How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

I'm unable to open my safe, I think is due to low battery,

Customer Question

i'm unable to open my safe, I think is due to low battery, light turns yellow very dim and to change battery I think it's from the inside, what should I do?
JA: What's the make/model of your device? How old is it?
Customer: model N s3877
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for about 3 wks that I notice, but did not get a change to call the company due to different time change
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
I understand your safe to be a Sentry Fire Safe.

The yellow LED does indeed mean, on this model, that the batteries need replacing.

As for replacing the batteries:

1. if the batteries are internally placed on this model (the manual is not clear about this) then try opening the safe with just the key - I don't think it will work, but it can be tried.

2. in case the battery case is external, place both hands upon the keypad, then pull it upward to unlock it from the door, then pull it toward you to access the battery compartment. (This applies to some models with keypads. For other models it might be a somewhat different method, so please tell me your model #, and I will tell you whether this is indeed appropriate for your safe model.)

Also look for a pinhole in the facade of the lock and keypad area; if there is one, push a sharp object or a straightened paperclip into it, to unlock and release the battery case.

Note that if the old batteries have leaked brown corrosion onto things, cleaning will have to be done, of the battery compartment terminals at least, before the safe will have a chance of working again. This is best done with cotton (or rag cloth) moistened with rubbing alcohol. Once the terminals are shiny again, let them dry for 5+ minutes, then put in the batteries - with proper orientation with regard to + and - poles - and try the safe's combination again.

Let me know how this goes... I will advise further as needed.

Customer: replied 1 month ago.
model # N s3877, serial # AB5317
Expert:  Russell H. replied 1 month ago.

The yellow LED does indeed mean, on this model, that the batteries need replacing.

As for replacing the batteries:

1. if the batteries are internally placed on this model (the manual is not clear about this) then try opening the safe with just the key - I don't think it will work, but it can be tried.

2. in case the battery case is external, place both hands upon the keypad, then pull it upward to unlock it from the door, then pull it toward you to access the battery compartment. (This applies to some models with keypads. For other models it might be a somewhat different method, so please tell me your model #, and I will tell you whether this is indeed appropriate for your safe model.)

Also look for a pinhole in the facade of the lock and keypad area; if there is one, push a sharp object or a straightened paperclip into it, to unlock and release the battery case.

Note that if the old batteries have leaked brown corrosion onto things, cleaning will have to be done, of the battery compartment terminals at least, before the safe will have a chance of working again. This is best done with cotton (or rag cloth) moistened with rubbing alcohol. Once the terminals are shiny again, let them dry for 5+ minutes, then put in the batteries - with proper orientation with regard to + and - poles - and try the safe's combination again.

Let me know how this goes... I will advise further as needed.