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Anthony
Anthony, Technician
Category: Consumer Electronics
Satisfied Customers: 15026
Experience:  20+ years in trade TV and Electronics
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I was using microwave and it just quit. 18 mos or old model

Customer Question

I was using microwave and it just quit. 18 mos or old model NN-SN651
JA: What's the make/model of your device? How old is it?
Customer: 18 mos or so modelNN-SN651B manufactured June 2016
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just quit last night...unplugged and plugged in other outlets...nothing and no error messages prior to abrupt shutdown
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Anthony replied 1 month ago.

Hello

Welcome

So no signs of life no indicators lit on the front no sounds heard at all from the unit, that will mean the case of the unit being removed and checks made with a volt-ohm meter inside, if this is something you think you can do yourself let me know.

Right now it has a power-supply issue to the control and hardware that needs to be troubleshot with a meter.

Let me know

Anthony

Expert:  Anthony replied 1 month ago.

Of course I am assuming the socket that feeds the unit is good (try another socket)