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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 38521
Experience:  Over 20 years fixing Electronically devices
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My Panasonic Dect 6.0 phone sometimes goes out before I can

Customer Question

My Panasonic Dect 6.0 phone sometimes goes out before I can make a call sometimes with the message "reconnect to AC adaptor" sometimes nothing - it comes & goes the phone is a few years old - battery seems charged Help
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Model no. KX-TG934IT
JA: How long has this been going on? What troubleshooting have you tried?
Customer: A long time - I have only unplugged everything & reattached everything - which does not seem to always fix the problem
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no I think That's it
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Richard replied 1 month ago.

Hi there and welcome
Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you

Customer: replied 1 month ago.
I did this- no improvement
Customer: replied 1 month ago.
A live phone call obviously won't work here
Expert:  Richard replied 1 month ago.

Can you connect it please to a different power socket and tell me if that works please

Customer: replied 1 month ago.
Are you there?
Expert:  Richard replied 1 month ago.

yes.. and I replied to you.

I will again repeat.

Can you connect it please to a different power socket and tell me if that works please

Customer: replied 1 month ago.
what about the telephone adapter?
Customer: replied 1 month ago.
I did connect it to another power source with no improvement
Customer: replied 1 month ago.
I don't see a response from you?
Expert:  Richard replied 1 month ago.

Thanks

It is the internal powerboard that has faulted in the phone, this is the only cause left

A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it it.

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you