Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

I have an older dvd player. recently I get a message that…

Customer Question
I have an older...

I have an older dvd player. recently I get a message that the dvd cannot be played. I have done these dvd's on this player before. What can I do?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Vip722k

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been going on awhile. I don't know what troubleshooting to try

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Can't think of any

Submitted: 8 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Customer reply replied 8 months ago
model is RDR-VX560
Answered in 1 hour by:
9/7/2017
Electronics Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 29,549
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Do you have this problem with all discs, or just certain ones? Are you trying to play standard or bluray discs?

Ask Your Own Consumer Electronics Question
Customer reply replied 8 months ago
Standard disks. It is happening with all and I have been playing these many times. Now "disc err" Disk cannot be loaded or played
Electronics Technician: Nathan, Engineer replied 8 months ago

Thank you for confirming,

This type of problem is often caused by a contaminated laser lens. You can attempt to clean it by blowing out the disc tray/slot area with a can of compressed air for dusting computers (keep the can upright only so you don't get chemical propellant on the lens).

If this doesn't help, you can try a specialty cleaning disc (Example cleaner disc) which has little brushes that clean the lens more thoroughly.

If neither of these cleaning steps help, then this is more likely a hardware fault, which could include a bad laser emitter or pickup, faulty spindle motor or laser transport, bad d/a converter, etc. Any of these issues would require repair/replacement.

Let me know the results, and I'll advise further, if needed.

Nathan

Ask Your Own Consumer Electronics Question
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 29,549
29,549 Satisfied Customers
Experience: Engineer

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Russell H.

Russell H.

Service Tech

4,653 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,605 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,360 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have a Casio PCR-T520 and I'm trying to reset the till
I have a Casio PCR-T520 and I'm trying to reset the till totals without deleting the programming. I am stuck with an error message 004/INIT FC. I just want to get back to the program screen. I started… read more
Harry
Harry
1,683 satisfied customers
My remote is not working. I tried changing batteries, but no
My remote is not working. I tried changing batteries, but no luck. Is there a special battery that I need to order? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Went for a ride..all went well. Stopped the ride when I came
Went for a ride..all went well. Stopped the ride when I came home but did not save it right away. Came back in about 30 mins and the garmin was off. Turned the garmin on and got the Garmin name with a… read more
Harry
Harry
1,683 satisfied customers
My hdm1 on my tv tcp50s2 won't pick up my computer when I
my hdm1 on my tv tcp50s2 won't pick up my computer when I plug it in is there something special I hy to do they told me just plug it in I tried on other tv an it worked why not my panasonic … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Fire stick stuck in optimizing system storage and
fire stick stuck in optimizing system storage and applications … read more
Harry
Harry
1,683 satisfied customers
I replaced a battery twice in one of my fire/co it was fine
I replaced a battery twice in one of my fire/co it was fine overnight and now it is chirping. What can I do … read more
Harry
Harry
1,683 satisfied customers
I can't remember my password but trying to change it is too
I can't remember my password ***** trying to change it is too extensive. I'm 75 years old and would like to talk with someone. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
530 satisfied customers
How do I update my software on my Sony. What do you mean os?
What do you mean os? I' m an eighty year old women not tech savie … read more
Harry
Harry
1,683 satisfied customers
How do I unblock a phone number which I accidentally
How do I unblock a phone number which I accidentally blocked? … read more
Nathan
Nathan
Engineer
29,549 satisfied customers
I hookup 1 of my eco show and had no problem. Now I trying
I hookup 1 of my eco show and had no problem. Now I trying to hookup my 2one and it telling me I putting in the wrong password … read more
Harry
Harry
1,683 satisfied customers
Kindle not working. Tried the hold on button for 40 seconds,
Kindle not working. Tried the hold on button for 40 seconds, nothing. I just tried it again and the words Kindle Fire came on for a few seconds then blinked off, came back on and now the color change … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
530 satisfied customers
I need someone who is comfortable with printed circuit
I need someone who is comfortable with printed circuit boards that were generated from a Gerber file. Anybody like that out there? If you say you can do it I'll give you the problem, but how do I atta… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
The old belts have completely fallen apart. Is there a
The old belts have completely fallen apart. Is there a diagram of how the new belts are to be installed? … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
181 satisfied customers
As stated yesterday, to no avail. I need someone to help
Second opinion] As stated yesterday, to no avail. I need someone to help return my Vizio 70" SmartCast. I've some how, went into a SmartCast tab, now I cannot get runoff of a window that states I need… read more
Harry
Harry
1,683 satisfied customers
Need a replacement remote control. Sharp LC60EQ100.
Need a replacement remote control JA: What's the brand and model of your product? Customer: Sharp LC60EQ100.###-##-####JA: What have you tried so far? Customer: I dropped it and it went function JA: A… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Was watching a movie on the Chromebook and screen froze.
Was watching a movie on the Chromebook and screen froze. Sound continued for a few seconds but now screen frozen and nothing operable. cannot even shut off … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I have no power to my avh-490bs head unit and I am just
I have no power to my avh-490bs head unit and I am just installing it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I own a Samsung SM-T230NU tablet. I have forgotten the
I own a Samsung SM-T230NU tablet. I have forgotten the password. There is no "forgot your password?" button. Samsung can't help. (too old) … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x