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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 38374
Experience:  Over 20 years fixing Electronically devices
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My computer is not responding iam unable to get out of

Customer Question

my computer is not responding iam unable to get out of seattlepi comics
JA: What's the make/model of your device? How old is it?
Customer: hp its about two years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: its in the second day
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you please hold the powerr button down for 60 seconds then release.

Then power it on and tell me how it then operates.

Let me know the results please

Thank you