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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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My HP notebook is "frozen" and it will not respond to most

Customer Question

My HP notebook is "frozen" and it will not respond to most inputs. I have turned it off, waited, and turned it on unsuccessfully It was fine a month ago, but now I cannot get a response. I have Windows 10, and I bought it at Best Buy in January.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: This is a notebook PC. The model is 16-ay038ca and serial is CMD703600GH. The print is very small and these may be incorrect.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Several days, but we had company and I could not try anything. Today I shut it off, waited and turned it on without any change. The left mouse key only works on the recycle bin.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No.
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Anthony replied 1 month ago.

Hello

Welcome

Can you bring up the task menu by pressing the windows icon in bottom left hand corner?

Anthony

Expert:  Anthony replied 1 month ago.

I am aiming to try and get you into "system restore" so getting into that task menu would get you there