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I just purchased an HP Spectre laptop to be able to log on…

Customer Question
Good morning, Technician's Assistant:...

Good morning,

Technician's Assistant: Hello. How can I help?

I just purchased an HP Spectre laptop to be able to log on to my office sever with remote desktop. When I log on everything is extremely small?

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

X360

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just brought it home last night. Online it said had to do with the graphics on the laptop being higher

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 4 minutes by:
9/3/2017
Electronics Technician: Md. Sadique, Engineer replied 11 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Consumer Electronics
Satisfied Customers: 3,661
Experience: Diploma in applied electronics and instrumentation with 7 yrs + hands on experience in Consumer Electronics equipments and Circuitry
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago

What is the operating system of your computer?

windows 7, windows 10 etc.

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Customer reply replied 11 months ago
windows 10
Electronics Technician: Md. Sadique, Engineer replied 11 months ago

Which program do you use to connect to the remote desktop?

Citrix etc.

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Electronics Technician: Md. Sadique, Engineer replied 11 months ago
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