Electronics Repair Questions? Ask an Electronics Technician
Hi there and welcome
Can you tell me please the make and model of your wifi router?
Please let me know
Can you remove the power to the wifi router, and the Panosonic, then wait 10 minutes.
Connect the power to the wifi router, wait 5 minutes, power on the panasonic and tell me if it then connects please.
ok, let me know the results please
When you said reset factory, what did you reset?
Ok, on the wifi router is a reset button on the back of it.
Hold it in for 10 seconds then release.
Wait 5 minutes then try to connect the TV
Let me know the results please
ok, but the instructions were not about resetting the password, but a complete reset of the router, did you do that?
yes for a second, but you do not push it, you Hold it in for 10 seconds then release.
ok, but did you do the reset exactly as I specified?
Did you lose internet while it reset? As you should on all devices.
yes but Did you lose internet while it reset? As you should on all devices.
ok, please let me know the results please
the button is on the bottom of the router.
You push and hold it in for 10 seconds.
Yes as it is not resetting, and this can be the issue.
Let me know the results please.
We will reset it another way as all documentation does point to a reset button on this model
Are you talking to me on a windows or mac computer?
Do you have a windows or mac computer there?
If you would like any additional information or assistance, please do not hesitate to let me know.
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N, you are all good to go, enjoy!!
No, you are all good to go, enjoy!!