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crash2199
crash2199, Technician
Category: Consumer Electronics
Satisfied Customers: 20252
Experience:  10+ years
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Have a Q45e F0610400209-01, ERR 1 message. What can be done?

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have a Q45e F0610400209-01, ERR 1 message. What can be done?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: its over ten years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just now as I started my workout. Plug/unplug
JA: Anything else you want the equipment expert to know before I connect you?
Customer: i don't know

Hi! My name is ***** ***** I will be assisting you. Let's get started!

I apologize for the long wait.

Do you still need help with your issue?

Customer: replied 2 months ago.
Sure. It's an Octane Fitness elliptical, Q45e.

This is a brake error, indicating that the servomotor may not be working properly.

Check the following items to resolve the issue:

  • Is the brake cable seated properly in the slot on the brake? Make any necessary adjustments.
  • Is the brake cable cracked or broken? If so, replace it with a new brake cable.
  • Are you able to manually move the brake? Do the shoes move freely? Adjust as necessary.
Customer: replied 2 months ago.
How many Brake cables would there be?

There is one brake cable.

Customer: replied 2 months ago.
is it something that I can replace?

No, it will need to be replaced by your local dealer or Octane Fitness representative.

Please call 1-***-***-****

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Customer: replied 2 months ago.
Thanks, ***** ***** know. Guess I'll try and find a tech. You've been able to lead me in the right direction.

You're welcome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

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