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Jack
Jack, Technician
Category: Consumer Electronics
Satisfied Customers: 9903
Experience:  35 years experience as audio/video repair and installation tech.
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Some f the time the movie paying is kind of shakey, 2017

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hi some f the time the movie paying is kind of shakey
JA: What's the make/model of your device? How old is it?
Customer: 2017 vizio
JA: How long has this been going on? What troubleshooting have you tried?
Customer: none just saw you and asked
JA: Anything else you want the electronics expert to know before I connect you?
Customer: let me get more info il get back with you cant find booklet

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

Customer: replied 2 months ago.
ooking
m55-do

Thanks

What is shaky , everything , only movies etc. ?

How do you receive your tv channels , antenna ,straight cable ,cable with cable box and cable remote or satellite box ?

How do you mean shaky , picture blinks ?

Customer: replied 2 months ago.
some of them though cable wifi had a taped program look horrible last night

You mean taped wih a DVR or an old VCR ?

Is this present no matter what is on the screen or only some of the time ?

Customer: replied 2 months ago.
dvr and only some of the time

Is it doing it right now ?

Customer: replied 2 months ago.
no doesn't seem to be

Do you have anything else connected to this tv , like a dvd , game etc. ?

Customer: replied 2 months ago.
dvd and netfix

Did you notice this with Netflix or the DVD ?

Customer: replied 2 months ago.
dish and plex so far

Plex ??

Customer: replied 2 months ago.
forgot roku

O.k then that plex would be on Roku , is that correct ?

Customer: replied 2 months ago.
ya

O.k then I cannot see 2 different devices having the same problem so this has to be the tv acting up , namely its main board

You said this tv is a 2017 ?

How old exactly ?

Customer: replied 2 months ago.
couple months

O.k then from what I gather you would have a defective/intermittent main board

The good news is that it is still under warranty but you have to contact vizio first at this number(###) ###-####to obtain an authorization and get your closest Vizio ASC `s contact info for example the geek squad if you got it at bestbuy

For a tv this size the service will be done at home .

Let me know if you have questions and if not for now then PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not cost you anything more and does not close this post ,
Also you can come back at any time without additional charges if you have further questions or need help and it gets this independent tech. paid for his time helping you .

Jack and 2 other Consumer Electronics Specialists are ready to help you

Thank you