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Would like to bring in my computer for 2 minor adjustments,

Customer Question
Would like to bring...

Would like to bring in my computer for 2 minor adjustments, just renewed my Geek Squad repair about a month ago. Is there any time available now or some time today

Technician's Assistant: What's the brand and model of your product?

Dell desktop..one year old...windows 10 operation

Technician's Assistant: What Dell model do you have?

Inspiration 24...2000 series

Technician's Assistant: How long has this been going on with your Dell? What have you tried so far?

Been going on for past 5 days. Can't get Internet Explorer browser reinstalled as my default, pop up "error keep coming up and don't close

Technician's Assistant: When did you last update Internet Explorer?

I tried but nothing happens

Technician's Assistant: What have you tried so far with your Internet Explorer?

Tried to download & reinstall program and updates. Drivers updates were downloaded. Nothing happens when I try to reinstall the browser

Technician's Assistant: Anything else you want the software expert to know before I connect you?

No fix these would be fine

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
8/3/2017
Electronics Technician: Jason Jones,
 replied 11 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,200
Experience: IT Consultant at Myself
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Category: Consumer Electronics
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Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

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