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I HAVE A SERVICE CONTRACT. YOU WERE OUT TO MY HOME ON FRIDAY…

Customer Question
I HAVE A SERVICE...

I HAVE A SERVICE CONTRACT. YOU WERE OUT TO MY HOME ON FRIDAY AND CHECKED EVERYTHING OUT. TODAY I TRIED TO PULL UP A CREDIT CARD COMPANY. THERE WAS A MESSAGE THAT MY MICROSOFT ACCOUNT HAD BEEN SUSPENDED BECAUSE OF POSSIBLE SPYWARE ACTIVITY. I CALLED THE NUMBER THEY POSTED AND HE SAID HE WAS A MICRO SOFT TECHNICIAN. HE MESSED AROUND WITH COMPUTER ABOUT THIRTY MINUTES THEN TOLD ME THE FIRE WALL, AND A COUPLE OF OTHER THINGS WERE DAMAGED I COULD EITHER TAKE THE COMPUTER TO A MICROSOFT SERVICE CENTER IN NEWCASTLE OK{OKC DIDN'T HAVE AN OFFICE]AND PAY$ 5OO, OR PAY FOR IT TO BE FIXED ONLINE. IAM ALMOST CERTAIN IT WAS A HACK BUT I AM NOT SURE WHAT SHOULD I DO

Technician's Assistant: How long have you had your 5OO?

WHAT 5OO

Technician's Assistant: The Technician will be able to walk you through that. What have you tried so far with your Microsoft product?

OK

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 2 minutes by:
8/1/2017
Electronics Technician: Md. Sadique, Engineer replied 11 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Consumer Electronics
Satisfied Customers: 3,660
Experience: Diploma in applied electronics and instrumentation with 7 yrs + hands on experience in Consumer Electronics equipments and Circuitry
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Category: Consumer Electronics
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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