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Jack, Technician
Category: Consumer Electronics
Satisfied Customers: 9915
Experience:  35 years experience as audio/video repair and installation tech.
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I plugged in for external wireless headphones. There isn't

Customer Question

I plugged in for external wireless headphones. There isn't any sound. I place new batteries in the headphones but still nothing.
JA: What's the make/model of your device? How old is it?
Customer: Sony Bravia. Less than 1 year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It was working fine for about three month then it stopped
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Jack replied 2 months ago.

My name is ***** ***** I'll be helping you with this.
I am reviewing your question and will post again momentarily.
Please send me a hello in the mean time so i know you can see my reply ?
By the way, please note that I do not send any offers myself(phone or otherwise) , they are automated by the website

Expert:  Jack replied 2 months ago.

How is the base/transmitter connected to the tv , optical or analog left/right ?

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Expert:  Jack replied 2 months ago.

As you don`t seem to be available at this time I will step out for a bit , just send me a reply and I`ll get back to you upon return

Customer: replied 2 months ago.
The connection is on the left side.It is a single plug(green) with picture of headphones. It had been working for about four months. I have a satellite box, dvd box.
Expert:  Jack replied 2 months ago.

O.k and do the TV's internal speaker work ?

Any sound coming from this tv ?

Also , could you please give me the model number of those headphones ?

Customer: replied 2 months ago.
The sound comes on the tv. I just can not use my headphones. everything was working fine then the headphones stopped. I replaced the headphones with a new pair. Same problem. No sound.
Expert:  Jack replied 2 months ago.

The problem is with the tv`s audio out port then

You did not give me the headphones model number but you should be able to connect the base with a pair of left/right RCA (phono) cables directly at the back of the cable box , there will be a pair of audio outs there