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Turned on tv got message stating that i can't connect to x1…

Customer Question
Turned on tv got...

Turned on tv got message stating that i can't connect to x1 platform

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

Samsung 750

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just started this morning all the connections are tight

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

How can i get the cable to work

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
8/1/2017
Electronics Technician: Jack, Technician replied 11 months ago
Jack
Jack, Technician
Category: Consumer Electronics
Satisfied Customers: 11,343
Experience: 35 years experience as audio/video repair and installation tech.
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Hello
My name is ***** ***** I'll be helping you with this.
I am reviewing your question and will post again momentarily.
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By the way, please note that I do not send any offers myself(phone or otherwise) , they are automated by the website

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Electronics Technician: Jack, Technician replied 11 months ago

Did this popup while watching the tv or would not come on this morning ?

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