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I am unable to change channels on my tv because the error
Hi...I am unable to change channels on my tv because the error message says "we are unable to connect to the x1 Platform...can you help? … read more
Nathan
Nathan
Bachelors of Science
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Yesterday I lost the ability to activate my x1 platform.
Hi! Yesterday I lost the ability to activate my x1 platform. There were several loud transformer-like blowing sounds in the afternoon(lots of wind here then) but I never lost power. Is there some repa… read more
Josh
Josh
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I get an media error message that the platform is not
I get an media error message that the platform is not recognized?!? … read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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One of the boxes in the back bedroom is not working it has a
one of the boxes in the back bedroom is not working it has a code on the bottom that says RDK-10000 … read more
Pete
Pete
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Bachelor's Degree
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I have X1 entertainment. Upon turning on the tv just now the
I have X1 entertainment. Upon turning on the tv just now the message indicates something's not quite right. I've checked all plug-ins. I get the welcome this may take a few, then it's back to somethin… read more
Aric
Aric
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Run A/V and repair business for over
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My screen is telling me that there is something wrong,
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Aric
Aric
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Run A/V and repair business for over
32,755 satisfied customers
I can see the message: Welcome to the X1 Platform ...., Then
Welcome to the X1 Platform ...., Then "Something is not quite right. - Check that your cable connections are tightly secured, - unplug your DVR for at least 10 seconds, then plug it back to restart. I repeat the process numerous times. It still does NOT WORK!!! … read more
Nathan
Nathan
Bachelors of Science
26,098 satisfied customers
My tv says i need to reconnect cables and/or disconnect my
my tv says i need to reconnect cables and/or disconnect my dvr for 10 seconds-have done those and now it is on weclcome to the x1 platform with three dots - now back to the other … read more
Jack
Jack
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Samsung smart TV is off line/checked cable connection, about
samsung smart TV is off line/checked cable connection … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,755 satisfied customers
One of our TV's does not work. It says "something is wrong"
One of our TV's does not work. It says "something is wrong" and try to tighten connections or unplug for 10 seconds. We have tried this several times and it does not work. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
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No connection to x1 cable box, insigna. less than 24 hours,
less than 24 hours, Turn off tv and cable box connection. Left off for more than seconds. Message said something is not right. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,755 satisfied customers
Since yesterday we have amessage on screen saying that there
since yesterday we have amessage on screen saying that there is a problem connecting to x1. it said it may take afew minutes! this AM I tried the suggested things to do and it became "stuck" on anothe… read more
Jack
Jack
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11,343 satisfied customers
When I turned my TV on this morning, it said 'something's
When I turned my TV on this morning, it said 'something's not quite right' and gave an error code of XRE-03007 … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
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Recentlyxfinity installedthe X1 cable box sense then
recentlyxfinity installedthe X1 cable box sense then iamunabletotapshowson … read more
Russell H.
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Trouble connecting to X1b RDK03032, Samsung, main TV in
Samsung, main TV in lower level only shows "no time info" and "no signal". Upper level shows above info. Have tried turning off and on. Hit blue button no sound. Is this a local problem. … read more
Aric
Aric
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Hi - I have a Samsung Blue Ray 3D surround sound system. Every
Hi - I have a Samsung Blue Ray 3D surround sound system. Every time I try to turn my tv on using my Logitech universal remote, everything turns on, but then the tv picture goes away and the following … read more
TX_Engineer
TX_Engineer
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Bachelor's Degree
431 satisfied customers
I have a Samsung LNS2651/DXX . I started to experience problems
I have a Samsung LNS2651/DXX . I started to experience problems with the TV powering up. I call a tv repair guy who replaced the capacitors in the power unit and resolved the problem. However before h… read more
Joe
Joe
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Vocational, Technical or Trade Scho
3,919 satisfied customers
Greetings! I recently purchased an older, mint condition,
Greetings! I recently purchased an older, mint condition, Yamaha DSP-A1 Amp, a Yamaha RX-750 receiver and Yamaha CDC-735 CD player. My question is: Can the DSP-A1 amp be used as a surround-sound syste… read more
Steve G.
Steve G.
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2,358 satisfied customers
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Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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