Electronics Repair Questions? Ask an Electronics Technician
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
So it rings twice (on the callers end) then goes to a busy signal?
My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or call your bank to clear a security hold on your account (the 2nd charge is usually what triggers this, not a problem with the card number/info).
If you prefer to continue here in chat, that is fine too. Just let me know either way.
Yes, that covers the chat. The call is an additional 26. That is the part that didn't go through.
What you paid covers the chat here, we can continue in this format if you prefer.
If you would like to talk by phone, then yes that is an additional amount. It is up to you which you would like to do.
Lets go ahead and start out here, and if you decide later on that you'd prefer we can jump over to a call that way.
If you pick up the line on the first or 2nd ring, do you hear the caller?
Yes I understand that part,
but if you pick up the home phone, on the 1st or 2nd ring, what happens? Does the call connect then?
Okay could you please, as a test, disconnect the telephone line and power line to the panasonic main base station
Leave those disconnected,
then call the home number from your cell and see what happens - does it go to busy after 2 rings, does it ring endlessly, etc?
Thank you for checking,
do you have any other phones there other than the panasonic system? A fax machine, etc?
Thank you for checking.
Everything here points to a deeper problem with your line/service. There is nothing wrong with your panasonic, since the issue happens even with it disconnected.
This is a phone company issue and a problem in their routing/switching equipment.
Who provides your home phone service?
Do you have verizon FIOS service?
Okay then it is entirely a verizon issue (not a modem problem for example). So the next step would be to contact verizon to have them send a tech out to repair the faulty equipment on their end.
It is very possible to have issues with incoming only even if outgoing calls work. That is a routing issue and something they have to repair.
Thank you, ***** ***** of luck to you with Verizon.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.
Thank you, ***** ***** a nice day,