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I have been shooting with no problems and then the camera…

Customer Question
I have been shooting...

I have been shooting with no problems and then the camera says no focus control why and how to fix it?

Technician's Assistant: What's the exact make and model of the camera? And can you guesstimate how old it is?

A6500

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have moved the AEL lever.I have changed nothing for it to occur.

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

Using sony lens for a6500.

Submitted: 1 year ago.Category: Consumer Electronics
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Answered in 3 minutes by:
7/31/2017
Electronics Technician: Richard, Customer Service replied 1 year ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome
Can you remove the battery please then hold the shutter button down for 60 seconds then release.
Wait 5 minutes, put the battery back in and turn it on.
Tell me please if it now operates correctly
Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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