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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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My dx-c390 is showing a "mech error" message, Onkyo DX-C390

Customer Question

my dx-c390 is showing a "mech error" message
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Onkyo DX-C390 6 disc cd changer
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started today...the door would not open when you press the eject button so i turned it upside down to remove all discs. powered off and turned it back on about 5 mins. later and the error message still appears
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no that will be all
Submitted: 2 months ago.
Category: Consumer Electronics
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted?