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Eddie, Home Improvement Contractor
Category: Consumer Electronics
Satisfied Customers: 887
Experience:  owner of Island Pro-Craft
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Unable to unlock my safe,because a yellow light comes on

Customer Question

unable to unlock my safe,because a yellow light comes on that says low battery.
JA: What's the make/model of your device? How old is it?
Customer: unknown. my key has 2013 stamped on it
JA: How long has this been going on? What troubleshooting have you tried?
Customer: today is the first time the light came on.never new it had a battry in it.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Eddie replied 2 months ago.

Hello, and welcome to Just Answer. My name is ***** ***** it will be my pleasure to assist you with your safe issue today. I will ask you questions that I will need specific answers for. With your help, finding out what is right with it, is a step to eliminate what is wrong with it ......sometimes it may be one of a hundred things but together with your patience we can work toward a goal to get this issue resolved.

What is the make and model number of your safe? Do you have a manual?

Do you know the correct combination? Do you have an override key?

Were the batteries (not rechargeable ones) changed?

When was the last time you successfully opened and closed the safe?

What happened that made it go from working to non-working?

If you could upload a couple of photos of the safe it would help considerably

How to send a photo or file instructions ………

If by some reason a resolution to the problem just isn't possible, I will do my best to supply you with any remaining options, from what other resources I can find.

Since we take pride in our good reputations, and you might feel the need to choose a bad service rating, I ask that you stop and consider replying back to me with any of your concerns.

Please always allow me time to prepare information for you. In case I have to go offline I am always checking back to keep things moving and expedited.

And thank you for your help and assistance