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My Alcatel one touch is lock and ask me to enter a puk code…

Customer Question
My Alcatel one touch...

My Alcatel one touch is lock and ask me to enter a puk code how can I get mypuk code

Technician's Assistant: Just to clarify, what device or product are you trying to access?

Phone

Technician's Assistant: When were you last able to use your phone?

Today 2 hours ago

Technician's Assistant: Have you tried a Factory Reset? The smartphone expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Ok

Technician's Assistant: Anything else you want the smartphone expert to know before I connect you?

No tanks

Submitted: 7 months ago.Category: Consumer Electronics
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Customer reply replied 7 months ago
You didn't answer my question
Customer reply replied 7 months ago
you want to take my money
Answered in 5 hours by:
7/30/2017
Electronics Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 19,167
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 7 months ago

Sorry for any delay.

You can only get the PUK code from your carrier.

Who is your carrier and I can advise on the correct contact details?

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Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 19,167
19,167 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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