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I have Outlook and I can no longer receive emails through…

Customer Question
I have Outlook and...

I have Outlook and I can no longer receive emails through this, I have to log into Yahoo. I purchased the Microsoft Office that is renewed yearly.

Technician's Assistant: Are you logged into your Outlook account on any other devices?

No, just the laptop.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I thought the password ***** had was current, not sure now.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

What pops up is the following:

Submitted: 1 year ago.Category: Consumer Electronics
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Answered in 5 minutes by:
7/29/2017
Electronics Technician: Jason Jones,
 replied 1 year ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,498
Experience: IT Consultant at Myself
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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