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My sharp 107 froze and won't respond, Its a sharp xe-a107 it…

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My sharp 107 froze...

My sharp 107 froze and won't respond

Technician's Assistant: The Expert will know what to do. Please tell me everything you can so the Expert can help you best.

Its a sharp xe-a107 it froze in the middle of a transaction and i cant get it to respond to anything anymore. It screen is still lit up with the current amount needed to be added into the machine. Its completely frozen or glitched

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
7/29/2017
Electronics Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 12,780
Experience: 8+ years of professional experience
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Electronics Technician: Russell H., Service Tech replied 11 months ago

First, try unplugging the register from the power. Leave it that way, unplugged, for at least 20 minutes. Then after that, turn the key to turn it Off, then after that, plug it in to power again. Try turning it On, see if it now comes up and responds normally.

There may be more to try, so if that does not work, let me know, and I will suggest further possible remedies.

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Customer reply replied 11 months ago
Hey there, that did not fix the issue. Sorry!
Electronics Technician: Russell H., Service Tech replied 11 months ago

OK... I was rather suspecting it would not. But it had to be tried, once. Now: what shows up on the register's display, exactly, at this time?

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Customer reply replied 11 months ago
It says 1500 (15 dollars) which is what the price transaction was that it froze on
Electronics Technician: Russell H., Service Tech replied 11 months ago

Have you tried using the master or manager key to do a keyed reset? it might erase all transactions.

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Customer reply replied 11 months ago
I haven't done that. What's a master reset. I'm fine with erasing transactions
Electronics Technician: Russell H., Service Tech replied 11 months ago

It might also erase all programming... you would have to set up the initial setup and programming on the register again... would that be OK?

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Customer reply replied 11 months ago
Yeah thats fine
Electronics Technician: Russell H., Service Tech replied 11 months ago

Unplug it from power, remove batteries, turn key to REG position.

Plug in again this way... and the display should show "L 000", or something very similar. If so, it was reset successfully.

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Customer reply replied 11 months ago
Nothing appeared but it make a noise like it printed something
Customer reply replied 11 months ago
Actually i got a full screen of 0000s, but it won't let me clear it
Electronics Technician: Russell H., Service Tech replied 11 months ago

Try it again - make sure there are no batteries in it first. Unplug it for longer than 5 minutes, before trying it again, also.

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Customer reply replied 11 months ago
No button response still, but it printed out 974 on the printer and the screen is still 000s
Electronics Technician: Russell H., Service Tech replied 11 months ago

Well. I don't know what further to suggest, except that, if your register was not plugged into power through a surge protector, you may have a 'broken' register, perhaps owing to a power fluctuation or surge affecting it during that transaction in which it locked up.

- Would you like another Expert's opinion on this? if so, I will Opt Out of this case.

- Would you like any further information from me?

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Customer reply replied 11 months ago
Im good thanks.
Electronics Technician: Russell H., Service Tech replied 11 months ago

Very well. Good luck with it, and I'm sorry the conclusion wasn't any better.

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