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Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 18133
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a Sony handycam, SR10 or SR11, I think I need some

Customer Question

Hi - I have a Sony handycam, SR10 or SR11, I think I need some software to facilitate downloading my videos to my desktop, can you help me?
JA: How old is your HandyCam?
Customer: I got it in 2008, I believe, I've never had an issue downloading and converting videos, but today I plugged it in, and my computer isn't seeing it
JA: Anything else you want the video expert to know before I connect you?
Customer: can't think of anything else
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

What operating system does your Desktop use?

Expert:  Pete replied 2 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.