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John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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Need help recording a new answering message, pan, KX-TG9391,

Customer Question

Need help recording a new answering message
JA: Just to clarify, what's the exact make and model of your machine?
Customer: pan
JA: How long has this been going on? What troubleshooting have you tried?
Customer: KX-TG9391
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Consumer Electronics
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted ?

Customer: replied 2 months ago.
followed directions in instruction booklet- cannot access "new message:
Expert:  Louie replied 2 months ago.

Please clarify:

  • recording a new answering message - would this be the "Greeting" message heard by callers?
  • cannot access "new message - have you tried pressing the ► (play) button when the message indicator in the base unit is flashing?

Or would the issue be that the handset is indicating that there is a new message but can not be played back nor accessed?

Expert:  Louie replied 2 months ago.

Yes on the phone call Ella soon as the system has cleared the "Status: ... failure"
Can you please check on your end?
...and contact Customer Service?